Delivery information

Delivery of goods across Ukraine is carried out by the carrier Nova Poshta. You can choose delivery to the branch, to a post office or by courier to the address.

All orders that contain more than one product unit are packaged separately by Estro for your convenience and formed into multiple parcels.

Payment for orders is currently carried out in two ways:

• full payment on the website;
• cash on delivery upon receipt of goods at the Nova Poshta branch.

If you refused the product during the inspection, the payment will be returned to the payer’s card. The term of crediting the returned funds to the card account is set by the issuing bank.

When paying by cash on delivery, an additional fee of UAH 20 and 2% of the order amount is charged to the buyer. The cost of delivery is determined by Nova Poshta according to their tariffs. If the product does not suit you for any reason, you can refuse it at a Nova Poshta branch, or return the product to the courier and not pay for it.

Delivery times to your region can be found on the Nova Poshta website.

We would like to draw your attention to the fact that online payment is mandatory in the following cases:

1) the value of the goods does not exceed UAH 1,000;

2) the order contains more than two items;

3) an excessive number of rejections from parcels, over the number of payments.